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Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone/email for pre-sales inquiries, order tracking, and post-sales issues.
• Collect and consolidate product issues & client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization.
• Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates.
• Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty.
Requirements
Strong multitasking & time management skills, excellent communication, and cross-department collaboration (experience in supply chain management/e-commerce logistics is a plus).
• Customer-centric mindset with strong problem-solving abilities.
• Exceptional cross-functional coordination, efficiently collaborating with sales, product, and tech teams.
• Thrives in fast-paced environments, executing multiple tasks with high efficiency.
• Proficient in Excel for data analysis to support operational decision-making.
• Fluent in Mandarin(Proficient in Chinese) (written & spoken).
• Valid U.S. work authorization (work visa/green card/citizenship required).
• U.S. driver’s license & willingness to travel frequently by car.
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work mode includes hybrid and remote options
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