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Front Desk AssociateGeneral Position DescriptionThe Front Desk Associate greets, assists, and directs members, guests, staff and callers as they enter or call the gym. Also performs a variety of administrative and operational duties as necessary.Duties* Greets and checks-in all members as they enter the gym.* Greets and registers guests.* Answers the phone using the correct greeting and assists callers as needed.* Processes all transactions at the Point of Sale register* Assists members with all inquiries* Maintains a clean and orderly front desk/lobby area* Ensures that front desk systems are followed such as proper Member Check-In, telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests* Projects a polished, professional image at all times* Provides a superior level of customer service to members and guests* Performs a variety of duties including filing paperwork, folding towels, doing walk-through’s of the facility or any other duties as assignedRequired Skills* Good communication skills* Good customer service skills* Be able to function effectively in a fast-paced environment* Operate phone and standard office equipment effectively* Basic recordkeeping skills
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