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Responsibilities
Reporting to the Professional Services Manager, the CAD Implementer will undertake and occasionally lead activities related to the introduction, design, development, configuration, installation, and support of Hexagon’s computer aided dispatch products and applications specializing in the Public Safety industry (9-1-1, Law Enforcement, Fire Protection Service, Emergency Medical Service). This highly technical role encompasses all aspects of software services delivery.
- Fully Remote Position
- Participate in functional requirement definition and analysis
- Create complex workflow through involvement in functional requirements definition and analysis
- Lead simple data modeling and data conversion definition activities
- Performs complex configuration and installation of Hexagon’s COTS products
- Lead overall design of simple solutions for customers
- Deliver product training (end users and system administration)
- Design (including documentation), develops, installs and conducts acceptance testing of custom developed applications and system interfaces
- Lead database administration activities
- Lead support of customer’s acceptance testing of Hexagon’s products
- Other duties as assigned
Education / Qualifications
- A degree in the Sciences, Computer Sciences, Engineering or a related discipline, or equivalent combination of education and experience.
- Minimum of 7 years’ relevant experience related to technical application development
- Demonstrated success in a minimum of 4 of the following areas (pre-requisites for this level):
- Delivery of end-user training sessions on Hexagon software
- Creation of functional requirements definition and analysis activities
- Having lead technical tasks within a project team on more than one occasion, for a system which is being used in production
- Having demonstrated ability to build good relationships with customers
- Delivery of customer presentations, or training to a small to medium size audience
- Ability to interact effectively with customers and build and maintain positive customer relations
- Consistently displays positive teamwork behaviors in line with Hexagon culture, including: reliability, effective and respectful communication & listening skills, proactive sharing of knowledge, cooperation and flexibility in approach and work style, and showing commitment to the team.
- PSAP or field operations experience highly desired.
- Strong verbal and written communication skills as it relates to conveying technical information internally and externally
- Shares knowledge and assists others in the completion of their tasks to support team goals
- Understands and is able to articulate the business priorities of the professional services organization
- Engages in complex problem-solving exercise utilizing independent or team problem-solving skills
- Up to 50% travel required within North America
About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.
Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.
Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcomeas an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
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