Front Desk Representative

STG Marketing, a leading full-service advertising specialties company headquartered in Northeast Georgia, is seeking a motivated and enthusiastic Front Desk Representative to join our dynamic team. We specialize in providing creative and cost-effective promotional items that help businesses effectively market themselves and engage customers. Our mission is to support companies of all sizes in enhancing their marketing strategies through unique promotional products that resonate with their target audience. As a Front Desk Representative, you will be the first point of contact for our clients and visitors, playing a crucial role in ensuring a positive and professional environment. You will assist in managing day-to-day operations at the front desk, handling inquiries, and providing essential administrative support. This position is ideal for someone who is personable, organized, and has a passion for customer service, as you will be instrumental in building relationships with our clients and fostering a welcoming atmosphere. If you are looking to contribute to a company that values creativity and customer satisfaction, we encourage you to apply and become a key player in our marketing efforts at STG Marketing.

Responsibilities

• Greet and welcome clients and visitors in a friendly and professional manner.
• Answer and direct phone calls to appropriate staff members or departments.
• Manage incoming and outgoing mail and packages efficiently.
• Assist with scheduling appointments and maintaining the calendar for office events.
• Provide administrative support to various teams within the company as needed.
• Maintain a clean and organized front desk area to create a welcoming environment.
• Handle customer inquiries and resolve issues in a timely manner, ensuring high levels of customer satisfaction.

Requirements

• High school diploma or equivalent; additional education in office administration is a plus.
• Proven experience as a front desk representative or in a related customer service position.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and basic office equipment.
• Ability to multitask and prioritize workload effectively.
• Positive attitude and a strong commitment to delivering exceptional customer service.

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