Head of Operations and Growth

Overview

Who is Recruiting from Scratch: Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients. Our team is 100% remote and we work with teams across North America, South America, and Europe to help them hire.

Title of Role: Head of Operations and Growth

Location: New York, NY (In-office 4–5 days/week; ~2 days/month client travel)

Company Stage of Funding: Seed to Series A trajectory

Office Type: On-site, Full-Time

Salary: $125,000 – $175,000 base + Equity + Performance-Based Bonus

Company Description

We’re working with a fast-growing technology company building modern tools for a traditional, industrial-focused sector. The team is small, ambitious, and scaling quickly with a clear path toward their next funding milestone.

This is a high-ownership role where you’ll work directly with the founder and leadership team to help shape go-to-market, customer success, and operations during a critical growth stage.

What You Will Do

• Build and manage CRM and outbound lead generation systems; run outbound campaigns including calls and emails.
• Drive customer success and retention through onboarding, training materials, account check-ins, and adoption monitoring.
• Support market expansion research and validate product fit in adjacent verticals.
• Create sales and marketing collateral, including presentations, website drafts, and video content.
• Partner closely with the founder on strategic initiatives, fundraising prep, and operational execution.
• Travel to clients (~2 days/month) to strengthen relationships and support deployments.

Ideal Background

• 3+ years of professional experience in consulting, investment banking, startups, venture, sales, customer success, or entrepreneurial roles.
• Highly detail-oriented, organized, and execution-driven.
• Comfortable in a high-intensity environment (long hours expected, similar to consulting/IB pace).
• Proficiency in CRM use, outbound campaigns, and customer engagement.
• Strong communicator with experience producing sales materials and written content.
• Entrepreneurial mindset with ambition to grow into senior leadership.

Preferred

• Background in consulting, IB, or high-caliber startup environments.
• Interest in or comfort working with clients in traditional, male-dominated industries.
• Charismatic and authentic in client-facing settings.

Compensation and Benefits

• Salary: $125,000 – $175,000 base
• Equity: 1–1.5%
• Bonus: Performance-based + commission
• Other:
  • High-ownership role reporting directly to the founder
  • Broad scope across GTM, CS, ops, and product feedback
  • Fast career growth opportunities

This is an ideal role for a motivated operator who thrives under pressure, can own execution across multiple functions, and wants a launchpad toward executive leadership or a founder path.